Terms and Conditions · Annex C · English translation
This is the English translation of the Spanish original. If the two texts differ, you may rely on whichever is more favorable to you. Buyers in the United States: see Annex D — Terms for buyers in the United States.
Part of the Satori Camp Terms and Conditions, version 1.7 · Annex C version 1.0 · in force since October 21, 2026 · Satoro Tao SAS, NIT 901.900.533-4
Read this before you pay. These terms apply when a company enrolls its team in the Satori Camp for companies. They are accepted with the checkboxes of the enrollment form, together with the Satori Camp Terms and Conditions.
C.1.1 This annex applies to every purchase of the Satori Camp for companies (the “Program”) made by a legal entity, or by an individual who contracts for their business (the “Company”), through satoro.ai/camp-empresas and satoro.ai/inscripcion-empresa, or through a written quote from Satoro that refers to this annex.
C.1.2 In what this annex regulates, it prevails over the Satori Camp Terms and Conditions (the “Terms”). In what it does not regulate, the Terms govern. A written agreement signed by the Company and by Satoro prevails over this annex in what it expressly regulates. If a clause can be read more than one way, the reading most favorable to the Company applies.
C.1.3 These clauses of the Terms do not apply to the Program: item 3 of §2.1 (gates, groups and time slots), §3 (price), the first bullet of §6.2 (personal computer), §6.3, §7 (replaced by C.6), the first sentence of §8.4 (replaced by C.7.4), §8.6, §10.1, §10.2, §10.6 (replaced by C.9), §12.2 (replaced by C.12.2) and §17.3. The others apply. Where the Terms say “you,” it means the Company as to the contract (price, payment, withdrawal, refunds, claims), and each Participant as to the use of their Satori (§11 to §15).
satoro.ai/camp-empresas and in the enrollment form on the day the Company enrolled:Computers running Linux do not qualify.
C.3.1 The price is for the Program, not per person. The price published at satoro.ai/camp-empresas and in the enrollment form on the day the Company enrolls (today, COP 5,000,000 plus VAT), or the value of the written quote Satoro sent the Company, covers up to five (5) Participants. It is the same if fewer than five take part: the Program is prepared and taught for the Company's team and its cost does not depend on the number of people. No difference is reduced or refunded for fewer than five taking part.
C.3.2 Additional seat. From the sixth Participant, each additional seat costs COP 1,000,000 plus VAT, or the value of the written quote. It can be added up to the day before the First Session, or later if Satoro accepts in writing. An additional seat is part of the Program: these same terms apply to it, and the refund in C.6 includes what was paid for additional seats.
C.3.3 One-time payment. §4 of the Terms applies in full: for Satori you only pay for the Program, with no subscription or recurring charges with Satoro. Satoro issues an electronic invoice in the Company's name.
C.3.4 When the contract is formed. The contract is formed when all three things occur: the Company submits the enrollment with the acceptance boxes checked, pays, and Satoro confirms the payment and the calendar to it in writing. If the Company pays before submitting the enrollment, the contract is formed when it submits it, and Satoro schedules nothing before receiving it.
C.4.1 For each Participant, the Company provides the name, email, what they do at the Company, the operating system and its version, the RAM, whether the computer is personal or the Company's and, if it is the Company's, whether IT has already authorized installing programs. The computer can be personal or the Company's; neither is a requirement.
C.4.2 Before paying, the form tells the Company if a computer does not qualify or if it still needs to be checked. Satoro recommends not paying until this is resolved, and the requirements are published at satoro.ai/camp-empresas and in Annex A.
C.4.3 The Responsible Person makes this declaration, which forms part of this annex: “As the responsible person, I declare that the computers reported are the ones each person will use. If a computer does not meet the requirements or the IT policy does not allow installation, the solution (changing the computer or the person) is the company's responsibility and does not give rise to a refund: that person enters with a replacement clinic at no cost within the 60 days following the first session.”
C.4.4 Before the clinic, Satoro may ask for a screenshot of “About This Mac” or of “Settings → System → About” to confirm each computer. If Satoro detects that a computer does not qualify, it tells the Company in writing as soon as it knows and, whenever it can, before the First Session.
C.5.1 Before the First Session, each Participant receives the video and the manual to install Claude Desktop and their Satori, and has clinic appointments by Google Meet, person by person.
C.5.2 With a Qualifying Computer, Satoro stays until each Satori runs. Satoro may not end the clinic of a Participant with a Qualifying Computer while their Satori is not working, unless the Company asks for it in writing.
C.5.3 If on the day before the First Session any Participant with a Qualifying Computer still does not have their Satori working, Satoro tells the Company and the Company chooses: start on the agreed date (that Participant follows the sessions and Satoro continues with their clinic), or move the First Session by mutual agreement.
C.6.1 The 100% refund. If no Satori of the team ended up working for a cause attributable to Satoro, Satoro refunds 100% of what was paid for the Program, additional seats included. This applies when at least one Participant has a Qualifying Computer and none of the Participants with a Qualifying Computer has their Satori working for a cause attributable to Satoro. The Company enforces it with an email to aurelio@satoro.ai, at any time from the day before the First Session until fifteen (15) calendar days after the close of the replacement window (C.7.2), provided those conditions exist at that time. Satoro refunds the total amount paid, without discounts or withholdings (gateway fees are borne by Satoro), by the same payment method when possible, within fifteen (15) calendar days after the request, provided the Company has given the information needed to do so. Satoro does not ask for a justification of the reason beyond what this clause describes.
C.6.2 The refund is for the whole Program, not per person. If at least one Satori of the team ended up working, there is no refund for the Participants who do not have theirs, except in the single case in paragraph a). Satoro complies as follows:
a) A Participant with a Qualifying Computer whose Satori is not working for a cause attributable to Satoro: Satoro continues with their clinic, at no cost, until their Satori is working, even if the replacement window has already closed. If at the close of the replacement window that Satori still does not work, the Company may choose, with an email to aurelio@satoro.ai, between Satoro continuing with the clinic and a refund of that Participant's share: the Program price divided by the number of enrolled Participants, or what was paid for their seat if it is an additional seat. Satoro pays it within the period and in the manner of C.6.1. It is the only per-person refund the Program has.
b) A Participant whose Satori did not end up working for a cause not attributable to Satoro: follows the sessions and enters with the replacement clinic (C.7), or the Company replaces them (C.8).
C.6.3 What this guarantee does not take away from you. This guarantee is commercial and additional to the law (article 13 of Ley 1480 de 2011 (Colombian Consumer Protection Statute)). If, because of the purpose of the purchase, the Company is a consumer under Colombian law, it also keeps, without anything in this annex limiting them, the right of withdrawal, the legal warranty of the service and the other non-waivable rights recognized by the Estatuto del Consumidor (Consumer Statute). In particular, in the case of C.6.2 a), it keeps the right to choose that the law grants it.
C.7.1 Who it is for. For the Participant whose Satori did not end up working for a cause not attributable to Satoro: their computer does not qualify, the IT policy does not allow installation, the Claude plan is missing, or they could not attend the clinic.
C.7.2 What it includes and in what period. Clinic appointments by Google Meet, at no cost, until their Satori is working on a Qualifying Computer, within the sixty (60) calendar days following the First Session (the “replacement window”). When the Participant has resolved what was missing, the Company notifies aurelio@satoro.ai, and Satoro offers at least two appointment dates within the five (5) business days following the notice.
C.7.3 If Satoro cannot attend in time, the period is not lost. If the Company's notice arrives within the replacement window and Satoro does not offer appointments in time, or the clinic began within the window and has not finished, the window is extended for that Participant until their clinic ends.
C.7.4 Meanwhile, the sessions continue. A Participant without a working Satori may attend the live sessions and has the recordings for twelve (12) months from the last session, like everyone else. In the Program, unlike the open Camp, a person without their Satori installed can attend the sessions.
C.7.5 If the window closes without notice. If the replacement window closes without the Company having requested replacement for a Participant or having replaced them, that Participant's seat is deemed delivered (sessions and recordings) and gives no right to a refund. Satoro may offer a later installation as a separate service, with new acceptance and new payment (§4.4 of the Terms).
C.8.1 Until the replacement window closes, the Company may replace, at no cost and by email to aurelio@satoro.ai, any Participant whose Satori is not working with another person who works with the Company.
C.8.2 The new person enrolls with the same information as in C.4.1, enters with the replacement clinic (C.7), attends the remaining sessions and has the recordings of all of them. Satoro removes the access given to the replaced person.
C.8.3 If a Participant whose Satori already works leaves the Company, the Company may assign their license (C.12.2) to another person who works with it, who receives their own installation and their clinic, and has the recordings. If the change is requested within thirty (30) calendar days after the date on which the departing person's Satori was working, it has no cost. If it is requested later, the new person takes an additional seat (C.3.2). Adding any other person is also an additional seat.
C.9.1 The Company chooses the days, the time slot and the start date when it enrolls, and Satoro confirms them in writing. Before the First Session, the two parties may move them by mutual agreement and in writing.
C.9.2 If a session cannot be held on its date because of an event beyond Satoro's control, §8.5 of the Terms applies. If Satoro cancels the Program or does not hold the committed sessions, §10.4 applies.
C.9.3 A Participant's absence from a session gives no right to a refund: the session is recorded (§10.5 b and §14.6 of the Terms).
C.10.1 The Company may withdraw from the purchase, without giving reasons, within five (5) business days after the contract is formed (C.3.4), with an email to aurelio@satoro.ai with the subject “Retracto Satori Camp para empresas” (Satori Camp for companies withdrawal). Satoro refunds everything paid, without discounts or withholdings, within the following fifteen (15) calendar days, provided the Company has given the information needed to do so.
C.10.2 Withdrawal does not apply when performance has already begun with the Company's agreement. Performance begins with the first of these events: (i) Satoro gives access to the Satori kit to any Participant; (ii) the first clinic appointment of any Participant; or (iii) the First Session. Sending installation videos and manuals and welcome messages do not count as a start.
C.10.3 If between the formation of the contract and the first event in C.10.2 there are fewer than five (5) business days, Satoro does not give access to the kit or schedule the clinic before the period expires, unless the Company asks for it in the optional, separate box of the form, or in writing, acknowledging that, once performance has begun with its agreement, withdrawal no longer applies. Checking that box does not affect the guarantee in C.6.
C.10.4 For a Company that is not a consumer under Colombian law, this withdrawal is a contractual concession by Satoro. For one that is, it is the right under article 47 of Ley 1480 de 2011. In both cases it works the same.
C.11.1 Apart from the guarantee in C.6, the withdrawal in C.10 and §10.4 of the Terms, once at least one Satori of the team is working, the Program has no refund (§10.5 of the Terms, applied to the Program).
C.11.2 If the Company is a consumer, Satoro is responsible for the legal warranty of the service (articles 7 and 11 of Ley 1480 de 2011) under the terms of the law, and nothing in this annex or in the Terms limits it. The limitation of liability in §13.4 of the Terms does not apply in cases of willful misconduct or gross negligence, or against non-waivable rights.
C.12.1 The Company declares that it informed each Participant about these terms and the Terms, especially what they say about their Satori as an autonomous agent (§13), the recording of their image and voice (§14) and the processing of their data (§15 and the Privacy Policy), and that it has each person's authorization to give Satoro their enrollment data (Ley 1581 de 2012, article 9).
C.12.2 The license belongs to the Company. Satoro grants the Company a non-exclusive license of use, non-transferable outside the Company and non-sublicensable, with no time limit, over the version of Satori delivered to each Participant, so that its Participants use it in the Company's work. The Company assigns each license to a Participant. When a Participant leaves the Company, their license returns to the Company, which may assign it to another person under C.8.3, and Satoro removes the departing person's GitHub account access to updates. What was already installed on a departing person's personal computer is governed by the Company's rules with its personnel (C.12.3). §12.3 to §12.7 of the Terms apply to this license, and the registered GitHub account (§12.5) is that of the assigned Participant.
C.12.3 The Company information that a Participant gives their Satori lives on that Participant's computer, and Satoro has no access to it (§15.3 of the Terms). The rules between the Company and its personnel about that information (confidentiality, use of personal computers and what happens to the information when a person leaves the Company) are the Company's. Satoro recommends setting them before the First Session, especially if any of the computers is personal, and choosing the Claude Team plan when the Satoris will work with Company information.
C.13.1 §16 (Colombian law, PQR, SIC and courts, no arbitration) and §17.1 of the Terms apply.
C.13.2 The Company accepts this annex and the Terms by checking the boxes of the enrollment form. The enrollment reaches Satoro as an email with the accepted version, the date, the time and the Responsible Person's details, and Satoro keeps it as evidence (Ley 527 de 1999, Colombian law on electronic commerce and data messages). Satoro confirms receipt of the enrollment in writing.
Satoro Tao SAS · NIT 901.900.533-4 · Calle 79 B No. 4-26, Apto. C-105, Bogotá D.C. · aurelio@satoro.ai · +57 311 561 7611
Annex C, version 1.0 — October 21, 2026. Available to view, print and download at satoro.ai/camp-condiciones-empresas (Spanish original) and satoro.ai/en/business-terms (English translation).